Customer Service and Care (CSC)

In the new world order where globalization has made the world more or less like a single village, people have multiple choices of acquiring or procuring their wants and needs, which has created flexibility of choice(s) to be made. A product/ service provider’s lifeline has become highly volatile to the way they treat people, their customers who patronize their products or services. The slightest irregularity or lag may cause a customer’s swift change of a vendor, that is all you are to the customer, a vendor, hence the need for an organization, irrespective of its size, to be on its toes for effective and efficient service(s) to its customers, because they are the lifeline of the business and its sustainability. The customer service and care skills are inevitable in the dynamic business world today.